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HELP DESK OUTSOURCING MARKET 2018 GLOBAL FUTURE OPPORTUNITIES, INDUSTRY TRENDS AND SEGMENTATION FORECAST TO 2025

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This report studies the global Help Desk Outsourcing market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Help Desk Outsourcing market by companies, region, type and end-use industry.

Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.
Helpdesk outsourcing is the process of the business engaging resources outside the company to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users.

 

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This report focuses on the global top players, covered
CSC
HCL Technologies
HP Enterprise Services
IBM
Qcom Outsourcing
Wipro

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India

Market segment by Type, the product can be split into
Outsourced Level 1 and Level 2 Support Services
Outsourced Technical Helpdesk Support Services

Market segment by Application, split into
Large Enterprises
Small and Medium Enterprises

Key Stakeholders
Help Desk Outsourcing Manufacturers
Help Desk Outsourcing Distributors/Traders/Wholesalers
Help Desk Outsourcing Subcomponent Manufacturers
Industry Association
Downstream Vendors

 

Complete Report Details https://www.wiseguyreports.com/reports/3329371-global-help-desk-outsourcing-market-size-status-and-forecast-2025

 

Table of Contents -Major Key Points

Global Help Desk Outsourcing Market Size, Status and Forecast 2025
1 Industry Overview of Help Desk Outsourcing
1.1 Help Desk Outsourcing Market Overview
1.1.1 Help Desk Outsourcing Product Scope
1.1.2 Market Status and Outlook
1.2 Global Help Desk Outsourcing Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 Europe
1.2.3 China
1.2.4 Japan
1.2.5 Southeast Asia
1.2.6 India
1.3 Help Desk Outsourcing Market by Type
1.3.1 Outsourced Level 1 and Level 2 Support Services
1.3.2 Outsourced Technical Helpdesk Support Services
1.4 Help Desk Outsourcing Market by End Users/Application
1.4.1 Large Enterprises
1.4.2 Small and Medium Enterprises

2 Global Help Desk Outsourcing Competition Analysis by Players
2.1 Help Desk Outsourcing Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
3.1 CSC
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)
3.2 HCL Technologies
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)
3.3 HP Enterprise Services
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)
3.4 IBM
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)
3.5 Qcom Outsourcing
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)
3.6 Wipro
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Help Desk Outsourcing Revenue (Million USD) (2013-2018)

 ……..CONTINUED

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